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IT environments involve many different vendors and integrated systems. We manage all of them for you. Outsource all of your IT support or supplement your existing in-house team.
REMOTE IT SUPPORT
Edge will provide remote IT support to your locations 24/7.
In the event a technical issue cannot be resolved remotely by our team, Edge offers on-site support.
THIRD PARTY VENDOR MANAGEMENT
Edge works directly with the other vendors that provide technology services to your organization.
Edge will assign to you a dedicated Account Manager who will provide weekly status reports and schedule bi-weekly conference calls.
In order to consolidate all efforts, your Account Manager will be your advocate within our company to ensure your issues are being addressed as quickly as possible, and will be your first point of escalation should special attention be required.
CENTRALIZED TICKETING SYSTEM
Edge provides a centralized IT Ticketing System that allows you to assist in documenting and prioritizing technical issues as they are reported to our 24/7/365 Network Operations Center (NOC).