Product Overview
Customer Ambassador Program for Senior Living
Uncover ways your communities can exceed expectations of residents and their loved ones, improve safety and cleanliness, measure staff training success and more.
Our Customer Ambassador Program (CAP) is a first-of-its-kind, text-based feedback program that gives your customers a private and convenient way to share their thoughts and opinions. We believe that this is the most effective way to get honest and actionable feedback from your customers.
CAP empowers leadership teams by gathering honest, open communication through customer incentives that encourage real-time feedback. And since more than 65% of CAP comments are positive, managers have the opportunity to recognize their staff and reward them for being intentional with customers.
CAP supports future marketing efforts. Respondents are incentivized to provide feedback and opt in to future marketing communications.
CAP gives brands data points, as well as detailed customer stories, and A Closer Look supports clients with actionable advice on how to continually improve the brand, service, atmosphere, and more.
CAP also builds employee engagement within an organization. Positive customer experiences are often accompanied with an employee name, allowing managers to praise staff in real time and recognize them for a job well done among peers. Vocalizing this builds a culture of customer and employee appreciation that continually drives positive experiences and recognition.
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