The Power of Data: How Icon Turned Residents into Recruiters

For many senior living operators and communities, getting residents, families, and staff on the same page is a challenge. That was certainly the case for Cadence Senior Living (now merged with Cogir) – a prominent operator that manages more than 40 senior living communities.

But one thing you often need to align members of your community – and the communities you operate – with each other is data. And that’s why Cadence Senior Living made Icon’s reporting and analytics a central tenet of operations for its communities across the nation.

To understand more about how Cadence Senior Living boosted engagement by evolving its technology systems, we spoke with Perry Ryan, VP of Family Engagement and Quality Assurance.

Read on to see what led Cadence to Icon (formerly Caremerge) and how our engagement platform connects residents, loved ones, and staff to their communities.