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Senior Living Engagement & Communication Solutions

177 Huntington Ave Ste 1703, PMB 20577
Boston, MA 02115

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About Icon

Meet Icon (Formerly VoiceFriend & Caremerge) : the best all-in-one, fully integrated communication and engagement software for organizations that support seniors. Built with ease of use in mind, Icon’s HIPAA-compliant solution equips organization with the tools needed to communicate and engage with the entire community including residents, families, and staff efficiently and effectively.

Proud Member of Argentum

Products by Icon

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Integrated Crisis Communication Platform

Quickly & Securely Send Critical Messages to Residents, Families & Staff The Caremerge Broadcast solution allows designated staff to quickly send a text, email or voicemail to all families, residents, and staff. Keep your community up-to-date with relevant information while providing peace of... Read more »

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Community Engagement

Provide a Centralized Space for Residents to get Important Information and Stay Connected. Community Engagement from Caremerge empowers your staff with the actionable insights they need to develop high impact communication and wellness programming. Empower Residents to Build More Meaningful... Read more »

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Family Engagement

Help Manage Family Expectations and Improve the Quality of Care of your Residents. The Caremerge Family Engagement app is a simple platform to better communicate and connect with family members. Extend Your Community to the Families and Effectively Manage Their Expectations. Send families... Read more »

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Content by Icon

Icon Insights Senior Living Activities Trends Infographic

Icon Insights Senior Living Activities Trends Infographic

Icon Insights Senior Living Activities Trends Infographic

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The Icon team looked at a sample of 125,000 activities held over the last 12 months across 100 communities representing all service levels. The following infographic shares what we learned.
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How Glen Meadows - Presbyterian Senior Living Connected its Community with Icon

How Glen Meadows - Presbyterian Senior Living Connected its Community with Icon

How Glen Meadows - Presbyterian Senior Living Connected its Community with Icon

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Getting the attention of older adults and their families isn’t easy without senior living technology. And after the social isolation of COVID-19, communication tools have become a core investment for communities – and a key consideration for residents. Finding the perfect senior living...
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The Power of Data: How Icon Turned Residents into Recruiters

The Power of Data: How Icon Turned Residents into Recruiters

The Power of Data: How Icon Turned Residents into Recruiters

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For many senior living operators and communities, getting residents, families, and staff on the same page is a challenge. That was certainly the case for Cadence Senior Living (now merged with Cogir) – a prominent operator that manages more than 40 senior living communities. But one thing you...
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