Traditional satisfaction surveys simply ask how satisfied residents are. And most of the time, residents say they’re satisfied. That’s not necessarily because they are. It’s because they want to be nice.
For our in-depth quality-improvement surveys, instead of a satisfaction scale, we use improvement scales that yield more telling—and usable—answers. Our analysis then reveals which specific aspects are negatively impacting your communities and how strong each impact is. Your report will also detail the top three areas that, if improved, will yield the strongest ROI, so you can laser focus your efforts for the best results.