Products by IntelePeer

SmartAgent is a communications automation solution for contact centers that automates simple, moderate, and sophisticated customer and employee interactions. SmartAgent features generative AI, advanced analytics, and omni-channel orchestration, versus traditional live agents.

IntelePeer's SmartOffice solution enables regional offices to leverage AI and analytics for automation. This unique offering allows offices to seamlessly contain inbound customer interactions without the need for human intervention by enterprise workers, which reduces spend and optimizes ROI, while...

SmartAnalytics captures AI and live agent interactions, providing actionable insights for customer service leaders to enhance efficiency, optimize performance, and increase customer satisfaction and revenue.