Pinnacle Quality Insight

7440 S Creek Rd, Suite 300
Salt Lake City, UT 84093

About Pinnacle Quality Insight

Pinnacle Quality Insight is a leader in employee retention and customer satisfaction for senior care and senior living. Through surveys and software, it helps providers understand their customers’ and employees’ experiences. HCP  leads the post-acute care industry in experience management, training, and reputation management, empowering providers to attract and retain employees during workforce shortages and improve care outcomes. HCP also conducts the annual Benchmarking Report, the most comprehensive survey of providers in North America.

Proud Member of Argentum

Competitors of Pinnacle Quality Insight


Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye's all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience... Read More


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We've provided some of North America's largest brands with loss prevention audits, brand consistency evaluations, in-person and e-commerce evaluations, event and experience audits, employee satisfaction surveys and corporate standards reviews. Customer experience is about how they feel and when... Read More

Products by Pinnacle Quality Insight

By Pinnacle Quality Insight

Monitor, measure, and improve resident satisfaction with CoreQ surveys for skilled nursing and assisted living facilities. Activated Insights has partnered with Pinnacle Quality Insight to provide phone based CoreQ surveys. Pinnacle provides all the benefits that come with a certified CoreQ... Read more »

By Pinnacle Quality Insight

Providing solutions through a human connection. Our care provides patients and their families with the personalized attention that they deserve. Instead of sending them paper surveys, we reach out to them over the phone. This provides greater convenience for respondents and enables us to gather... Read more »

By Pinnacle Quality Insight

Retain by Pinnacle is simple software that helps you keep your senior care employees engaged and on the job. Retain collects employee surveys, flags potential separations, and prompts managers to check in with employees. Since research shows that employee turnover in senior living is highest in... Read more »

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Content by Pinnacle Quality Insight

7 of the Biggest Challenges in Senior Care and How to Deal with Them

7 of the Biggest Challenges in Senior Care and How to Deal with Them

7 of the Biggest Challenges in Senior Care and How to Deal with Them

By Pinnacle Quality Insight

When Benjamin Franklin said the only certainties in life are death and taxes, he forgot to include challenges. Regardless of age, gender, education level, occupation, or any other factor, we all face challenges, and must overcome them to move forward. The senior care industry serves up its share...
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